BNR Website and Digital Marketing Blog

BNR Branding Solutions is based in Huntersville, N.C., and is a full-service web development and digital marketing company.

Sunday, 04 April 2010 22:35

Whining on Twitter is Useful

Written by 
Rate this item
(2 votes)

One of the things I love about Twitter is how you can use it to get help when you need it most. If there’s anything you need – from a good Chinese restaurant in town to an SOS when you’re stuck in your garage - Twitter can help. Most of the time it’s a matter of your friends chipping in with advice, but there are companies out there listening. For example, if you Tweet about how much you hate Comcast, a Comcast rep will contact you to resolve the problem.

On Friday I tweeted about how I was having trouble getting my car registered – I seem to have lost my Texas title. The same day, not only did I have a friend Tweet me a link to the needed Texas DMV page, but the Texas DMV itself Tweeted me some help. How cool is that?

Not only is it cool, but it gives you some perspective. If you’re not using Twitter, then the DMV is officially more tech savvy and better at customer service than you are.  Scary, right?

If you’d like some help catching up with the DMV or just want to learn more about social media in general, give us a call and I’ll be glad to help.

Matthew Richardson

Matt Richardson is the Director of Business Development and Head of Customer Service for BNR Branding Solutions.

Go To Top